About
Detail-oriented Customer Support and Operations professional with 3+ years of experience leveraging CRM systems (HubSpot, Zendesk, Freshdesk, Intercom) to optimize client communication and streamline operations. Proven ability to enhance data accuracy and drive process improvements, coupled with a strong background in administrative coordination and digital content support. Seeking a remote Customer Support or Operations role in a fast-paced organization to apply expanding expertise in IT support and remote team collaboration.
Work
China Africa Investment Zone
|Administrative & Operations Support
Lagos, Lagos State, Nigeria
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Summary
Provided comprehensive administrative and operational support, ensuring efficient data management and seamless cross-functional communication.
Highlights
Streamlined company record management and digital documentation systems, improving accessibility and data integrity for critical reports.
Orchestrated internal communications and provided robust support for cross-functional operations, enhancing team collaboration and project execution.
Managed complex scheduling and calendar organization for key stakeholders, optimizing workflow efficiency and meeting coordination.
Implemented structured record-keeping and data tracking protocols, ensuring 100% data accuracy and compliance for operational insights.
Oja Digital
|Freelance YouTube Script Writer
Remote, Remote, Nigeria
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Summary
Produced SEO-optimized YouTube scripts, significantly enhancing audience engagement and ensuring timely, high-quality content delivery.
Highlights
Researched and crafted SEO-optimized YouTube scripts, contributing to increased audience retention and engagement metrics.
Delivered high-quality digital content consistently, adhering to brand voice guidelines and meeting strict publishing timelines.
Collaborated effectively with remote editors and content teams, ensuring seamless workflow and integrated content strategy.
Upwork (Freelance)
|Data Entry Clerk
Remote, Remote, Nigeria
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Summary
Executed precise data entry and management for diverse clients, ensuring high accuracy and strict adherence to deadlines and confidentiality protocols.
Highlights
Processed, verified, and cleaned extensive data sets with an emphasis on accuracy, contributing to reliable data integrity for client projects.
Efficiently managed and organized large volumes of data using advanced functions in Excel and Google Sheets.
Consistently met strict client deadlines and upheld stringent confidentiality standards for sensitive information.
College Aftermath
|Article Writer
Remote, Remote, Nigeria
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Summary
Authored research-driven articles on student and career development, consistently delivering clear, accurate, and timely content.
Highlights
Researched and authored engaging articles focused on student and career development, providing valuable insights to the target audience.
Maintained high standards of content clarity, accuracy, and grammatical precision across all published articles.
Ensured timely submission of all content, consistently meeting editorial deadlines and publication schedules.
Education
Obafemi Awolowo University
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Bachelor degree
General Studies
Languages
Yoruba
Native
English
Certificates
IT Support Services Training (Ticket management, troubleshooting basics, customer issue resolution, technical documentation)
Issued By
N/A
Technical IT Fundamental
Issued By
Coursera
IT Support
Issued By
Digital Witch Training
How to Work and Earn Online
Issued By
Abiyamo Digital Training
Skills
Remote Collaboration
Slack, Microsoft Teams, Zoom, Google Meet.
Customer Support
Customer Support & Live Chat, Customer Issue Resolution.
CRM Management
HubSpot, Zendesk, Freshdesk, Intercom.
Data Management
Data Entry & Database Accuracy, Data Tracking, Record-Keeping.
IT Support
IT Support Fundamentals, Troubleshooting Basics, Ticket Management, Technical Documentation.
Operations Support
Order Processing & Documentation, Administrative & Operations Support, Workflow Organization.
Scheduling & Calendar Management
Appointment Scheduling, Calendly, Acuity, Picktime.
Office Productivity
Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Meet).
Content Creation
Research & Content Writing, SEO Optimization, Script Writing, Article Writing.